ISSUED: 03/20/2020

RE: COVID-19 RESPONSE

Dear Customers,

 

As you know the Governor of California, Gavin Newsom, issued a statewide order to stay at home for the State of California effective 03/20/2020.

 

Advanced Environmental Landscape understands and supports the aggressive preventative measures being taken across the globe as a result of the COVID-19 pandemic.

 

In an effort to protect our employees we temporarily closed our operations on Friday, 03/20/20 (today) and we will return to business tomorrow, Saturday 03/21/2020.

 

After careful review of the SAFER AT HOME ORDER FOR CONTROL COVID-19 issued by COUNTY OF LOS ANGELES DEPARTMENT OF PUBLIC HEALTH ORDER OF THE HEALTH OFFICER 

(Date order issued: March 19, 2020 website link: http://file.lacounty.gov/SDSInter/lac/1070029_COVID-19_SaferAtHome_HealthOfficerOrder_20200319_Signed.pdf)

 

Our services are considered an essential business, see excerpt below:

 

13. For purposes of this Order, Essential Businesses are defined as the following:

 

h) Plumbers, electricians, exterminators, custodial/janitorial workers, handyman services, funeral home workers and morticians, moving services, HVAC installers, carpenters, vegetation services, tree maintenance, landscapers, gardeners, property managers, private security personnel and other service providers who provide service to maintain the safety, sanitation, and essential operation to properties and other Essential Business;

_______________________________________________________________________

 

We apologize for any inconvenience if you were scheduled for service today 03/20/2020 and we were not able to.

 

In an effort to comply with the social distancing with our staff and customers, we will be implementing the following protocol in the field:

 

  • We will be temporarily foregoing our protocol of checking in to offices when we arrive at properties. We will do our best to communicate and keep you updated via email or telephone.

  • If you have any questions, work orders or estimates you need to request, please contact our office via phone 909-980-8300 or via email to support@aelandscapedesign.com. Our office staff will be available Monday-Friday 9am - 5pm and our emergency line will still be available by dialing 2, if after hours.

  • Our office will be closed to the general public. 

  • If our staff is on your job site, we would prefer that you contact our office rather than speak to them in person. If required, please use social distancing and remain at least 6’ from each other.

 

Specific Notes for each service department:

 

Regular Weekly Landscape Maintenance: Will resume tomorrow 03/21/2020. If your property has been missed due to the recent rain and today’s closure, we will do our best to get to you as soon as possible. If we are unable to before, we will be there on your next service day, weather permitting. 

 

The following services will resume effective tomorrow 03/21/2020:

  • Weekly Landscape Maintenance

  • Irrigation

  • Gates

  • Trees

  • Backflow

  • Landscape

 

What else have we done?

  • We have posted notices at our front office entrance and at all employee posting areas.

  • We have elevated personal hygiene awareness, stressing proper handwashing techniques and proper etiquette for coughing and sneezing.

  • We are cleaning and sanitizing all areas of our office, from door and faucet handles to keyboards.

  • If an employee is experiencing flu-like symptoms, we are advising them to stay home from work. If a member of their immediate family (spouse, child, significant other) is experiencing flu-like symptoms, we are advising them to stay home. 

  • If an employee, or a member of their immediate family, has traveled to a confirmed area with a known case of Coronavirus, they are instructed to notify Human Resources immediately so appropriate steps can be taken.

  • Maintaining clean tools – cleaning and sanitizing as they perform their tasks.

 

In closing I want to wish you and your families well during this time and thank you for your support. Please reach out if there is anything we can do for your firm.

 

Regards,

 

Adrianna Bluhm. Human Resources and Chief Operation Officer &

Richard Lopez-Blanco, President